FAQs

  • If you or someone you know is in a crisis and needs help right now, call 000 immediately.

    Alternativiely, you can call the following 24 hour hotlines at anytime:

    Lifeline: 13 11 14

    Mental Health Crisis: 1300 369 005

    Beyond Blue: 1300 224 636

    SANE: 1800 187 263

    Kids Helpline: 1800 551 800

  • Yes, please see your GP to request a referral to one of our services. Once received, your referral will be reviewed and you will be contacted by one of our friendly admin team to organised for your initial consultation.

    NDIS participants can refer themselves or be referred by their Support Coordinator.

  • Where clinically appropriate, we may be able to provide Telehealth services.

    However, to ensure that we can provide the quality care that you or your loved one needs, our preference is for all initial consultations to be in person.

    Please contact us to discuss your individual circumstances.

  • Appointment fees vary depending on the type of appointment you require.

    Some of our services can be funded or partially funded by Medicare, TAC, WorkCover, DVA and NDIS.

    Our team will confirm applicable fees and payment arrangements with you when you book your appointment.

    We are unable to offer bulk billing services.

  • Please bring your:

    • Medicare Card

    • If applicable, paperwork from WorkCover/TAC/DVA or your 3rd Party Insurer.

    • List of current medications.

    If you will need an interpreter for your consultation, please advise us when you book your appointment.

  • Some patients may be able to claim travel and accommodation expenses under the Victorian Patient Transport Assistance Scheme (VPTAS). You can access information on the health.vic website and download the form you will need to complete here.

  • The length of your appointment depends on the type of clinician you are seeing, as well as whether it is your first consultation (which is often longer). Please confirm with our reception team when booking your appointment.

  • For questions about appointment bookings and wait times, please contact our admin team.

  • Yes, we welcome carers and support people in all of our consultations. If you would prefer that they remained in the waiting room during your appointment, please notify your clinician.